Grosvenor Casinos belongs to the Rank Group: an establishment that was founded in 1937 and today has the aim of being "the UK's leading multi-channel gaming operator". It already has a decent claim to this ambitious title, as owner of some of the UK's top gaming-based entertainment brands, including the bingo site Mecca Bingo. Grosvenor started life in 1970 as a 'bricks and mortar' casino operator, and has since expanded significantly. Today, there are 58 land-based Grosvenor casino outlets (56 in the UK; two in Belgium) as well as a thriving online channel, launched in 2007. Grosvenor's online casino offering now includes a broad range of popular games, a live casino and a range of mobile apps. So, how does it stack up against the competition?
Grosvenor Casino's software is largely powered by Nevada-based International Game Technology (IGT), one of the world's foremost producers of land-based casino games. However, there are also several titles from other prominent software developers including Electracade (OpenBet), Novomatic and Cryptologic. These games are mostly instant-play, which means they load up in-browser (on PC or Macs) with no need to download any additional software in order to play.
However, Grosvenor does also offer downloadable casino software (powered by industry leader Playtech) for users who don't mind going through a short installation process. The Download Casino comes with a roster of games reaching into the triple digits (including a broad range of table games and classic casino games) with fast gameplay, large progressive jackpots and plenty of generous rewards, including a £20 welcome bonus.
Grosvenor Casino offers a very broad range of games to suit players of all tastes. There is a selection of over 200 slots games to choose from, including popular titles like 'Lancelot', 'Pharaoh's Tomb' and 'Bejeweled 2', as well as plenty of games inspired by well-known TV shows such as 'Britain's Got Talent', 'Baywatch' and 'The X Factor'.
There is also a wide selection of classic table and card games, including Roulette, Blackjack, Baccarat, Dice and Video Poker. Within the more popular categories, for example Blackjack or Roulette, there are also several different variants to choose from: players can select 'Pinball Roulette' or 'Real Deal European Roulette', or 'Classic Blackjack' and 'Multi Hand Blackjack'.
In addition, users can play poker by downloading the Grosvenor Poker Client, enjoy a range of live casino table games online and play casino on their mobile with Grosvenor apps for both Android and iOS devices.
The Grosvenor Casino website has a simple, clean and sophisticated design that's highly user-friendly. A nav bar that can be found on the homepage clearly signposts the most important sections of the website, including 'Live Casino', 'Slots & Games', 'Table & Card', 'Poker', 'Promotions' and 'Loyalty'. A Featured panel provides new users with a handy starting point, showcasing some of the most popular titles on the website, while a handy personalised widget for 'Recently played games' introduces a sub-navigation bar with quick links pointing players to their last-played titles.
Once players select a particular games category, for example 'Slots & Games', they'll find well-organised pages broken down into clear sub-sections like 'Arcade' and 'Scratchcard', accompanied by helpful icons. There's the option to then toggle through each section viewing four titles at a time, or to simply click 'View all' to browse all games in the section. These can then be sorted by Game Type (e.g. Baccarat) or sorted by criteria such as 'A-Z', 'Featured' and 'Most recent'.
Promotions & Bonuses
New Players experiencing Grosvenor Casino for the time will thoroughly enjoy the easy to access 100% Welcome Bonus. Many online-casinos try to wrap their generous promotions in complicated regulations and restrictions, making for a usually unsatisfying promotional experience. Grosvenor keeps their promotion simple so players can get right to enjoying all this preeminent online-casino offers.
Deposit & Withdrawal
Grosvenor affords users the opportunity to utilize a wide range of ways to fund their account. The traditional credit cards like MasterCard and VISA as well as electronic-based payment formats like Skrill and PayPal are accepted. Most deposits are instant, while withdrawals can take up to seven days to process in their entirety.
The smallest allowable deposit is a reasonable £5, which is also the minimum that can be withdrawn. There is no maximum in the amount that can be withdrawn, but those wishing to take out more than £15,000 will need to work with customer support to ensure total safety and security.
Support & Security
Grosvenor falls under the purview of the Aldernay Gambling Control Commission and the United Kingdom Gambling Commission. Both are well-regulated entities with extensive records of success in the field of gaming oversight. This means that users can be confident that their information and finances are safe at a casino that has met the stringent guidelines put down by these governing bodies.
All in all, it's a very straightforward and easy-to-navigate site that makes it easy to find what you're looking for. However, for any issues that may arise that can not be answered by information already on the site, customer support staff can be reached through email or telephone seven days a week.