9.4

Grosvenor Casino Review

Grosvenor Casinos can be found throughout the United Kingdom, and have become known for supplying stellar casino gaming. In recent years the company has expanded into the online casino market, and the results more than live up to their physical counterparts.

Overview

Grosvenor has been around as a brick and mortar casino since 1970. In other words, we are talking about a brand with plenty of experience. It owns a chain of more than 50 in land based casinos. When it comes to the online version, players will find a wide variety of slots and table games, a live casino and sports betting section as well. Grosvenor Casino is owned by operator The Rank Group.

Pros and Cons

Pros:

  • Integration between the land based and online casino with a single account
  • Good selection of original slots
  • Accepts payments from PayPal

Pros:

  • Welcome bonus offer is quite lacking compared to other online casinos
  • Relatively limited sports betting section

Promotions and Bonuses

Grosvenor offers a relatively simple welcome bonus compared to other online casinos. Players will receive a £20 bonus after making a first deposit of at least £20, without free spins. But Grosvenor takes full advantage of the fact that it also operates as a land based casino. Players can register at a brick and mortar casino in order to become a Grosvenor One member. It is a single wallet that is available for use both online and in-casino.

Once the registration is complete at a land based casino, players move on to the online activation. By doing that, Grosvenor One members are rewarded with a £30 bonus, without needing to deposit anything. By making a deposit of at least £20, players are also awarded 50 free spins on the online slot Cleopatra and a £10 bonus in cash. Grosvenor One members also have access to a number of benefits and exclusive rewards. Additionally, Grosvenor runs monthly promotions, which are always worth keeping an eye on.

Registration

The registration process is extremely simple and straightforward. It only requires a single step. The registration page asks for the user's first and last name, date of birth, gender, email address, country, postcode and phone number. Players also have to choose their username and set up a password. Once that's done, it's time to start playing.

Deposits and Withdrawals

The payment methods available are credit and debit cards, PayPal, Paysafe card and bank transfers. The withdrawal method must be the same as the one used for the deposit. In some cases for MasterCard, it won't be possible to withdraw using the same card. The withdrawal in this situation will be processed by bank transfer, if possible.

User Experience

Grosvenor has a new website in the works. And this means that there is a good reason for players to get excited about it. Right now, the current website is very good on its own right. The page features an extremely clean design, with all sections clearly separated. This way, players will have no problem at all finding what they are after. The game sections are also broken into subsections, making it even easier to sort out the different titles. Considering that it offers integration with the brick and mortar casino, the website's intuitive design is great for players who are new to the online version.

Mobile Experience

The mobile version also has the same clean design. The game sections are all extremely organized. While there isn't an app available, Grosvenor's browser version makes up for it. You won't have problems running it on any devices either. The games also run smoothly. Overall, Grosvenor offers a very good mobile casino version.

Software

Grosvenor Casino offers games from NetEnt, Evolution Gaming, Microgaming, Playtech, Red Tiger Gaming and Authentic Gaming, among other providers.

Game Options

Grosvenor Casino has over 500 different slots on offer, with popular titles such as Gonzo's Quest, Cleopatra, Book of Ra, Starburst and Mega Moolah. A highlight at Grosvenor is the selection of original games, with 16 titles. The other options in the games section are table games, progressive jackpots and sports betting. Table game enthusiasts can enjoy variations of Poker, Baccarat and Roulettes. The list of progressive jackpot slots is also impressive, with 88 different titles. Grosvenor's daily jackpots offer prizes in the seven figures.

Live Casino

The live casino at Grosvenor has 20 different titles, provided by Evolution Gaming, Authentic Gaming and NetEnt. Baccarat, Blackjack, Deal or No Deal and Roulette are the options on offer. The immersive live lobby captures the authentic feel of a real casino, players will get to enjoy much of the authentic live casino experience from their computers and phones.

VIP Programs

Grosvenor Casino has an invitation-only VIP program, Black Card. Regular players can contact the casino to check for eligibility. Black Card holders have access to a number of benefits, which include personal account managers, access to exclusive, invite-only VIP events and hospitality, exclusive promotions at land based casinos and exclusive online promotions. Black Card holders also earn additional points to exchange for exclusive rewards.

Support and Security

Grosvenor Casino offers support via live chat, email and phone. Players can check the site's FAQ if they have any doubts. In case the FAQ isn't capable of solving it, then the live chat option is available 24/7. Users need to fill in their name, email and username. Contact is also available through email. Phone support is available from 8 am to midnight.

Personal information from the users is collected and processed by the Rank Group. This means that, along with the industry-standard encryption methods, members at Grosvenor can rest assured that their data is well-protected.

Responsible Gambling

The Rank Group, which owns Grosvenor Casino, has a dedicated responsible gambling website, "Keep it Fun". It provides players with tools to help with any gambling-related problems. Members at Grosvenor can impose a limit to their expenses. This applies to the online and land based casinos as well. For the land based casinos, players are allowed to place a limit on the amount they may draw at the cash desk. Increasing the limit isn't possible without speaking to the casino's manager beforehand. For the online casino, players can impose a limit to their deposits. Increasing the limit requires a 24-hour cool-off. Grosvenor also provides its online players with a reality check timer, which reminds players of the session's duration at regular intervals. Temporary breaks, lasting from 1 day to 6 weeks, are also an alternative.

If the problem gets too serious, then players can opt for a self-exclusion. By self-excluding, players will get enrolled in the UK's Self-Enrollment, National Self-Exclusion (SENSE). By joining SENSE, players won't be able to lift the self-exclusion for a minimum of six months. During that time, it won't be possible to rejoin Grosvenor or any other online casino. SENSE also keeps a profile in order to prevent players from entering land based casinos.

In Summary

Grosvenor Casino brings its experience of five decades as a brick and mortar casino to its online version. It makes full use of the integration between both its land based and virtual casinos, highlighted by the Grosvenor One membership. This way, loyal players are rewarded with the opportunity to enjoy benefits both in-casino and online, which is a nice treat. This is also present in the VIP program, which also offers its members some exclusive treats at local Grosvenor Casinos.

Sure, the welcome bonuses could be more generous, but the Grosvenor One membership offers so many benefits that it largely outweighs the modest welcome offer. When it comes to Grosvenor Casino, players can enjoy the full casino experience both online and in person.

Grosvenor Casino

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Grosvenor Casino Review

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