The world of online casino gaming is ever-changing – as you’d expect from an industry where new technologies and innovations are created at such a rapid rate. It's testament to the team at Karamba then that after being established over a decade ago, it remains at the forefront of the sector to this day. How has the casino achieved such a privileged position? That’s quite simple: an unflinching approach to complete customer satisfaction.
It’s implicit in the generosity of its promotions and bonuses, in its ‘quality over quantity’ approach when it comes to curating its games library, and in the flexibility of its customer support team. 13 years at the coalface and still going strong, Karamba is a brand that has achieved almost unrivalled longevity is achieved in an ultra-competitive market.
One of the secrets to Karamba’s success is very straightforward: it has partnered with some of the best software developers in the industry. That list includes NetEnt, Microgaming and NextGen, while intriguing newcomers to the Karamba games library are the titles sourced from NeoGames.
It would be difficult to argue that Karamba has been designed to be used by desktop gamers or those operating mobile and tablet devices with larger displays. That’s because the casino homepage features square after square of game graphics in neat rows of six. With over 200 titles in total to browse, it's a simple enough task to locate your favourites on large screen devices. On mobile, it becomes a bit of a chore scrolling up and down the page, although at least Karamba has split its catalogue into categories such as slots, live casino, recent and most popular, among other things.
Happily, the mobile browser site is a doddle to use and page loading times are practically instant. If you prefer a dedicated option to play with, then there is a Karamba app available for download to Apple and Android devices. This features the same 200-game library as the main site and the welcome bonus can be accessed via the application with no need to sign up via a desktop.
It's slot titles that form the basis of Karamba’s games library, with more than a hundred available across instant win, progressive jackpot and traditional slots. Those who prefer the thrills and spills of standard casino gaming will love the table game selection here: there are eight different variations of roulette available, plus blackjack, poker, baccarat and more. If you take a look at the top of the screen you will see two further game options too: live casino and scratchcards. The live casino is home to all your favourite Las Vegas-style games and you don’t even need to leave the house to play them.
There's no real mystery to the UX: the website is so easy to navigate and the games so straightforward to play, that there's no doubt that your experience will be a smooth one. One of our main bugbears of online casino sites is when they hide away their ‘contact us’ information, making it difficult for you to get hold of a customer support agent should you need one. But Karamba has taken care of that by adding a simple ‘contact us’ button at the bottom of the homepage.
Promotions and Bonuses
No frills, no airs and no graces: that’s the best way to describe Karamba’s welcome package. What you see is what you get with very clear terms and conditions on how to claim your bonus money. The rest of the brand’s promotions are tailored around its Loyalty Lounge platform, which rewards gamers with cashback, bonus funds and exclusive prizes.
Deposit and Withdrawal
Karamba accepts payments via all of the usual sources, including Visa, MasterCard, Maestro and e-wallet systems such as Skrill and Neteller. The full range of accepted methods, which features a number of options specific to individual countries, can be found on the website. Withdrawal times are reliably quick too. E-wallet withdrawals are processed within 24 hours, with credit and debit card payments and bank transfers in your account in two to five working days.
Support and Security
As mentioned, you can access the contact details for Karamba at the bottom of the homepage; the team accepts calls, emails and live chat requests with agents on hand from 06:00 to 23:00 GMT. The site is secured using the latest SSL encryption technology, which ensures personal details are kept completely safe. Karamba is also committed to fair play, with its games independently tested for fairness on a regular basis.