Terms & Conditions 2018/02/08
Version 8.0. Last updated January 5th, 2018
1. Our Terms and Conditions
The Terms and Conditions and Additional Terms apply to any Game or Betting Offer you participate in on our Website or any Mr Green mobile or other platform which you enable. You must read these very carefully as these will apply to you throughout the life of your Account. By playing any Game or placing any Bet, you agree to be bound by the Terms and Conditions and Additional Terms.
2. Additional Terms
Additional rules apply to Betting Offers.
Game Rules apply to individual Games and you must read these carefully before you play.
Promotional Rules will vary with each promotion and you must read these carefully before you play.
We provide the Terms and Conditions and Additional Terms in other languages for information and where there is any conflict or uncertainty the English version prevails.
3. What happens when we update these terms
These Terms and Conditions are subject to change at any time at our sole discretion for regulatory or other reasons.
We are obliged to notify you whenever we update these Terms and Conditions. We will do so by sending you information about the updated terms on a separate window which will notify you when you attempt to next log in. You are prompted to accept by ticking the “I accept” box if you wish to continue to play.
If you do not wish to accept the updated terms, then you will not be able to log on again and you must contact Customer Services about closing your account and withdrawing any money remaining on your Account.
4. Who we are
Mr Green Limited is a limited liability company incorporated in Malta, and subject to Maltese law, having its registered address at Mr Green Limited, Tagliaferro Business Centre, Level 7, High Street, Sliema SLM 1549, Malta. Mr Green Limited is licensed and regulated in Malta and the United Kingdom by the Malta Gaming Authority and Gambling Commission, with licence numbers:
MGA/CL1/521/2008 issued on the 6th January 2010 and renewed accordingly on the 6th January 2015,
MGA/CL1/772/2011 issued on the 21st March 2012,
MGA/CL1/869/2013 issued on the 19 July 2013,
MGA/CL2/1085/2015 issued on the 22 September 2015.
In Great Britain, with Gambling Commission Remote Operating Licence Number 000-039264-R-319432-008.
Mr Green is also licensed for Sportsbook in Ireland with Licence Reference Number 1011600 and in Italy with Licence number Concessione GAD AAMS 15024.
Mr Green operates in Denmark through its licensed subsidiary Dansk Underholdning Limited, details of which are available here: https://spillemyndigheden.dk/en/node/511
Mr Green also offers products from additional suppliers that are not yet licensed under, or regulated by the Malta Gaming Authority or the United Kingdom Gambling Commission. These additional games are then licensed under their respective license. Games provided by IGT, Evolution Gaming, Felt, Push Gaming and Relax Gaming are licensed by the Alderney Gambling Commission. Games provided by Alliance Gaming are licensed by the Isle of Man Gambling Supervision Commission. Games provided by Scientific Games are licensed by the Gibraltar Gambling Commision.
You may contact Customer Services at any time with questions or complaints at these Customer Services Email Addresses:
5. Some basics
Our Games and Betting Offers are provided for entertainment only. Any stakes you place on a Game or Bet (including pre-purchased bingo tickets) are non-refundable as the product is virtual and is instantly consumed. If you play a Game or Bet with Real Money, funds will be drawn from your Account instantly and cannot be returned.
“Account” means the account you register with us at Mr Green or any Mr Green related operating entity.
“Account Holder” “player” or “you” means the person who has registered or is planning to register an Account with Mr Green.
“Additional Terms” means the rules and policies set out in section 2, above.
“Real Money” means the total actual cash held in your Account at any given point in time which is the total of your Winnings and Deposit.
“Bet” means wagering money on the outcome of an event on any of our Betting Offers.
“Betting Offers” means any bets that are made available by us.
“Bonus” means a reward for playing Games or placing Bets (depending on the particular Game, Bet or promotion) equivalent to a certain stated monetary value.
“Customer Services” means Mr Green customer support with contact details as set out in section 1.
“Deposit” means any funds which you (and not we) transfer into your Account.
“Deposit Bonus” means a Bonus given to you when you make a promotional Deposit with Mr Green.
“Games” means casino (live and non-live video poker, live and non-live roulette, live and non-live blackjack and non-live video slot games), keno, bingo and any other games which may be made available on our Website.
“Jackpot” means the largest cash prize available for any Game.
“Mr Green” “we” or “us” means Mr Green Limited.
“Website” means a reference to a www.mrgreen.co.uk in the UK, bingosjov.dk bingoslottet.dk balletbingo.dk and www.mrgreen.com http://casino.mrgreen.com www.mrgreen.dk www.mrgreen.it and any other subdomains under mrgreen.com
“Winnings” means any cash (Real Money) which you win from a Bet or a Game.
7. Who can play
You can only become an Account Holder at Mr Green and participate in our Games or Betting Offers if you meet and abide in full by ALL of these conditions:
You are at least 18 years of age, or over the age of 18
You are not resident in any place listed in the prohibited jurisdictions and you have checked this list and continue checking this list from time to time
You do not have a gambling addiction and are not currently self-excluded from any Account
You do not open or attempt to open a second Account with us for the duration of your life as an Account Holder
All details you provide to us are truthful, yours and yours alone including your name, date of birth and any identity documents, debit and credit card details, email and residential address, are at all times correct and are not false or misleading and you update us promptly when these change or expire
You do not sell or otherwise share your login details with anyone else and hold them securely
You will pay all taxes applicable to you and you will not hold us responsible for any tax
You are playing for entertainment only and gambling is not a regular or primary source of income for you.
You are polite and respectful at all times and refrain from verbal or other abuse of any other player and any Mr Green representative or partner you engage with.
You are a real (physical person) and are not playing on behalf of any organisation or anyone else.
You are not a professional sports player or official or otherwise subject to professional or club rules or contract terms prohibiting your participating in Games or Betting Offers.
You are not privy to “insider” information through a connection with a sports or professional body which may assist you in predicting or influencing the outcome of a Game or Bet.
You are not engaged in money-laundering or terrorist activity
You are not otherwise playing with illegally obtained money
You are not engaged in fraudulent, collusive, fixing or other unlawful activity and do not use any software-assisted methods or techniques or hardware devices in relation to participating in a Game or Bet.
You are not a politically exposed person (PEP) or you are a PEP and have declared your status to us on registration and passed our due diligence processes.
We take a breach of any of these terms very seriously and any Game you play or Bet you place in breach of any of these terms is voidable at our sole discretion and your Winnings liable to be confiscated and your Account closed or blocked indefinitely.
8. Prohibited Jurisdictions
Afghanistan, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Botswana, Bosnia and Herzegovina, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Islands, Colombia, Comoros, Democratic Republic of Congo, Cook Islands, Cote D’ Ivoire, Cuba, Cyprus, Czech Republic, Djibouti, Dominica, East Timor, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Palestine, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Haiti, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People’s Republic of Korea (North Korea), South Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Philippines, Poland, Puerto Rico, Qatar, Reunion, Russia, Rwanda, St. Helena, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, Saint Pierre and Miquelon, Sudan, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis and Futuna Islands, Western Sahara, Yemen, Zambia and Zimbabwe.
9. Opening an Account
You must fill in the required fields on the registration landing page, including name, email, date of birth, address and telephone number.
You must not attempt in any way to create a second Account by providing information different from the information provided on the first Account. Even if the name and date of birth you provide are the same, this may not be enough to track down your original Account.
However, even if you cannot remember if you have an Account open or are currently self-excluded, the responsibility still lies with you to make sure that you do not have an open Account. All Bets or play on Games made while you have more than one Account will be voided and your Real Money in all Accounts will be confiscated.
After opening your Account, you may participate in any Game or Betting Offer only if you transfer sufficient funds into your Account for such participation. We shall not give you any credit whatsoever for participation in any Game or Service.
To deposit funds into your Account, you can use any of the methods specified on the Deposits page of the Website, as may be amended from time to time. Details in respect to the timings for withdrawals in respect to the method utilized are available on the relevant pages of the Websites, as may be amended from time to time.
You may only use deposit and payment methods owned and operated by yourself.
You are not allowed to use third party payment methods for either deposits or withdrawals and Mr. Green reserves the right to redirect payments to elect payment methods that have been in prior use by you in respect of any particular payment.
A withdrawal period may occasionally be delayed due to regulatory or AML requirements. In such cases, Mr Green will endeavour to resolve the situation as soon as reasonably possible.
We may charge assigned fees for processing deposits depending on the selected method. Please see our Website, for the current fee structure. From time to time, we will assign minimum deposit levels and maximum deposit levels as specified on the Websites.
11. Verifying your data and play
In general, we reserve the right to verify your data at any time and without disclosing any reasons to you, including on first deposit and first withdrawal. If required for fraud and anti-money laundering purposes, we may also need to ask additional questions to identify your source of funds or source of wealth. By registering an Account with us, you are giving us consent to conduct this verification as required.
For verification purposes, you must provide a CLEAR copy of:
Valid identity document (passport, national ID card or driver’s licence)
Valid proof of address not older than 3 months (utility bill or bank statement)
If Danish resident, your CPR number
If we are not initially satisfied with the documents you provide, we may require you to provide:
Copies of payment method (bank statement, IBAN, copies of credit card, proof of ownership, etc)
Certified (and/or notarized) copy of any documents provided to us
Other evidence of residency or identity that our legal department may reasonably require
Further information for verification of the player's identity may include:
∙ Submission of photo identification.
∙ Requirement that the first payment is made by means of a money transfer from a bank account where the player has undergone a verification process.
∙ Telephone contact to the player if the number can be reasonably verified.
∙ Submission of a contract or similar to the player with a request to sign and return the document.
We must freeze your Account (and prevent you from making a withdrawal) in these cases:
You have deposited money into your Account and one of the following applies :-
you are a UK resident and we cannot confirm your age within 72 hours;
you are a German resident and we cannot verify your data within 14 days;
you are Italian resident and we cannot verify your data within 30 days;
you are a Danish resident and we cannot confirm your identity within 30 days;
we are otherwise unable to verify your data prior to processing any payments. We have applied a risk based approach to your Account and we consider that we cannot process your payments due to risk of money laundering, fraud or other criminal activity.
A Danish resident additionally may not deposit more than DKK 10,000 into an Account unless the verification process is complete.
Mr Green offers casino, keno and bingo Games and Betting Offers. We are not a bank or financial institution. When you make a Deposit you are declaring your intention to play a Game or place a Bet. Therefore, your Deposit must be used to place stakes on Bets or Games commensurate to the amount of the Deposit.
We reserve the right to obtain information about the extent of your intended gambling at the same time as you provide identification information (name, address).
If we have reasonable grounds to suspect you are abusing your Account, (e.g. when you request a withdrawal from a Deposit without playing a commensurate number of Games or Bets or where we suspect you are using us as an exchange rate hedge), we reserve the right to ask additional verification questions or for documents, to cancel your Deposit in part or full, to cancel any Winnings and additionally, if necessary, to recover costs. We may also close or block your Account indefinitely.
We may also close or block your Account indefinitely without specifying a reason. In such a case, we may decide to return any non-wagered deposits or deposits balance to the originating deposit method or, where this is not possible, to a bank account held in your name with a description of the transaction as we deem fit.
12. Dormant or Inactive Accounts
We recommend that you do not hold large amounts of Real Money in your Account for extended periods.
If you do not log in or out of your Account for twelve months, your Account is deemed inactive and you hereby authorise us to charge you and proceed to deduct a monthly administrative fee of 5 Euros until your next log-in for as long as the Real Money remains positive.
If no transaction has been recorded on your Account for thirty months (whether you log in or not), then your Account is deemed dormant, in which case you will forfeit the balance.
13. What We Can Do
We have the right to limit a Bet (or declare a wager or Bet void) when:
You have breached any of the terms in section 4 (or we have reasonable grounds to believe that you have);
You fail our verification process.
You have opened more than one Account.
There was a server or software error, mistake, misprint or technical error on the pay-table, odds or software relating to the Bet or Game.
There was a material error made by one of our employees (including technical, typographical or photographic errors).
There is a regulatory change or the product supplier or other third party makes a material action or omission that prevents us from offering the Game or Bet.
A material security or data protection or other threat has arisen.
We reasonably suspect fraud or other illegality relating to the Game.
Mr Green reserves the right to cancel any wager in a Game or any Bet in a Betting Offer up to the start of the event without giving any reasons. Furthermore, we may declare void any wager or Bet if we (in our absolute discretion) consider it necessary to do so to ensure compliance with any law or regulation applicable to betting/gambling, in case of suspicion of sports or betting/gambling related fraud or when applicable betting services limits have been exceeded and in case of force majeure. (In this context force majeure shall mean any occurrence or event beyond a person’s reasonable control which leads to a default (even partial) or to a delay in the performance of the affected party’s contractual obligation and shall include, interruption to the Internet connection, hacking, phishing, pharming, or other online security attacks, wars, civil disturbances, strikes, acts of terrorism, fire, explosions, floods, thefts, outbreak of hostilities, riots, lockouts, governmental restrictions (including the denials or cancellation of licences when such denials or cancellations are through no fault or responsibility of the affected party), malicious damage and/or any other cause beyond the reasonable control of the party whose performance is affected).
If we cancel a Game or void a Bet or close or suspend an Account, we reserve the right to refrain from disclosing reasons.
Other than as stated above, we reserve the right to refuse registration or close an Account at our sole discretion for any reason but any contractual obligations already made by Mr Green shall be honoured accordingly.
14. Winnings and Prizes
Potential winnings/details of the odds offered in any Game are set out in the Game Rules or the terms of any promotion. Details of any other promotional prizes will be stated in the terms of the promotion.
If you win 100,000 Euros or more, we reserve the right to pay you your Winnings in 10 equal installments without interest to a verified bank account or verified payment methods, according to Mr Green’s decision.
Jackpots may be advertised in a certain currency but there may be a loss caused by currency fluctuations if the exchange rate is lower or higher because the game provider offers the jackpot or holds the jackpot funds in a different currency.
We reserve the right to withdraw a Jackpot prior to the start of any Game at our sole discretion.
If the prize includes travel, the provider is not Mr Green but a third party and you are obliged to be insured for all risks relating to the travel or prize if you choose to accept it.
While suppliers, contractors and employees of Mr Green or any group company of Mr Green are allowed to play with Mr Green, we additionally reserves the right to investigate any winnings of said suppliers, contractors or employees and to delay the payment of any winnings until the investigation has been completed without any finding of fraud or manipulation.
15. How to Close an Account
Send an email to Customer Services and state Close My Account in the title. A Customer Services agent will endeavour to respond to you within the next working day or as soon as possible afterwards in order to process your request and to arrange return of the Real Money in your Account.
16. How to Complain
If you have a complaint about any aspect of the general conduct of licensed activities, please refer to our Complaints Procedure Document (available on the Website and/or from Customer Services).
If you wish to lodge a complaint, please contact Mr Green Customer Support by emailing the relevant Customer Services agent.
We aim to respond to your complaint as soon as possible and within eight weeks of the date (14 days in Denmark) of when we first receive your complaint with a final response. If your matter is complex, we will send you an update of the position explaining why we do not yet have a final response, and when we reasonably expect to have one.
If the complaint relates to the outcome of a gambling transaction and you still remain dissatisfied with our decision the matter, the complaint will be categorised as a “dispute” and you have the right to refer your Dispute to an Alternative Dispute Resolution entity
You can submit a complaint via an online complaint form on the European Commission’s online dispute resolution platform (ODR Platform. ODR stands for ‘online dispute resolution’) at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
UK residents can also submit Disputes free to the Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS; Telephone: 020 7347 5883; Fax: 020 7347 5882; Email: adjudication(at)ibas-uk.co.uk; http://www.ibasuk.com. Adjudication Form: http://www.ibas-uk.com/adjudicationForm.php. Alternative Dispute Resolution (ADR) involves the referral of unresolved disputes to an independent third party for adjudication. Details of all disputes referred to the ADR entity and details of the outcome will be provided by us to the Gambling Commission.
If resident in Denmark, please contact the consumer complaint board Forbrugerklagenævnet and follow the procedures set out at https://www.forbrug.dk.
If, for some reason, you are not satisfied with the resolution of your complaint by Mr Green, you may report a complaint to the Malta Gaming Authority: Building SCM02-03, Level 4, SmartCity Malta, Ricasoli, SCM1001, Malta, Telephone Number: +356 2546900,[WH1] email: complaints.mga(at)mga.org.mt.
The ultimate resolution of the ADR or the regulator does not deprive you of the right to pursue the matter in the courts, which will be the final stage in the process.
17. Wagering Requirements
If you are eligible for a Bonus (for example, a login Bonus of SEK 25, NOK 25 or EUR 3 or a Deposit Bonus of 100% up to a certain amount) wagering requirements will apply before you can make any withdrawals.
Generally, only wagers or Bets made using Real Money will count towards the total wagering requirement. Playing for fun on any Game does not count.
Unless otherwise stated, all Bonuses have a minimum wagering requirement of at least x 35. This means that the Bonus must be staked 35 times before any potential Winnings are converted into Real Money.
Only video slots, keno and bingo count towards Bonus wagering requirements although a game might be specifically excluded. Excluded Games include (not limited) the Games set out in section 19.
Table Games, Games featuring Progressive Jackpots and Sportsbook Bets do not count towards the wagering requirement.
Each Sportsbook Bet made using Bonus funds or a risk free Bet must be placed on an event with three or more potential outcomes. If the Bonus or risk free amount is placed on more than one Bet, each Bet must be placed on different markets (i.e. for different Bet types on one fixture or one Bet type on different fixtures).
See also our section on Bonuses
18. Bonuses and Free Spins
You may receive a Bonus or Free Spin during a Game or as part of a promotional offer.
Bonus play can begin only when your Real Money is depleted. If you make a Real Money withdrawal before you have completed your Bonus wagering the remaining Bonus will be forfeit.
A Bonus must be wagered 35 x.
The maximum wager when a Bonus is pending, or actively being turned over is 8 Euros per round and 0.50 Euros per line. You may lose your Winnings if you do not follow this rule.
A Deposit Bonus is only valid once per Account/household/IP address. You must deposit at least 10 Euros and play 5 Euros in order to qualify for a Deposit Bonus.
A Free Spin must be wagered 7x. Free Spin play can begin while you have Real Money in your Account.
A Free Spin is Game specific and cannot be transferred. Free Spins that remain unclaimed will be forfeited after seven days while non-Deposit Free Spins are only valid on the day of the offer, unless stated otherwise in a promotional offer.
Free Spins with conditions attached will be credited when you have wagering a minimum of 20 Euros in the Casino, unless stated otherwise. Free spins that do not require a Deposit to trigger are only available if you have made a Deposit at least once over a selected period of time.
All Winnings from the Free spins are considered to be Bonus money and will be converted to Real Money only after the Bonus wagering requirements are met, unless stated otherwise in a promotional offer.
You can see how much you have wagered and how much you have left to wager before your winnings turn into Real Money if you go to “Active” Bonuses in your Account.
If there is no maximum value specified for a Bonus, the maximum value will be 100 Euros.
See also our section on wagering.
19. Games Excluded from Bonus play
1429 Unchartered Seas,
Big Bad Wolf
Book of Dead
Castle Builder 2
Dead or Alive
Eye of the Kraken
Frakie Detori’s: Magic Seven
Halloween Fortune 2
Kings of Chicago
Live Casino Games
Live Extreme Roulette
Pearls of India
Super Monopoly Money
Table games (inc Caribbean Stud & Texas Hold 'em)
Other Games may be excluded from time to time.
20. Loyalty Programme
The Loyalty Programme is a series of defined Challenges involving preselected Games or Betting Offers which you can participate in for rewards, Emerald Coins and Trophies.
The section on Sportsbook will apply if your Challenge is related to sports betting.
Every time you successfully complete a Challenge you will receive a collectible Badge. Unless stated otherwise, recurring Challenges will reset every Monday at UTC 00:00. One-time only Surprise Challenges may be offered from time to time. You are obliged to check the individual terms of each Challenge carefully before you start any Challenge.
On certain Challenges, Bonus rounds (or Free Spins) may count towards fulfilling the Challenge and on other Challenges only Real Money can be wagered. Specific terms also apply to any Bonus, Free Spin or Free Bet, for example, a Bonus must be turned around 35x.
Emerald Coins can be exchanged in the Emerald Boutique only and may be exchanged for Free Spins or other rewards as may be available from time to time. We reserve the right or close the Emerald Boutique at any time, for example, for technical or regulatory reasons or for the reasonable prevention of fraud or to withdraw a particular reward at any time.
We also reserve the right to set expiration dates on claiming the Emerald Coins from the Vault and on claiming rewards from the Emerald Boutique.
Trophies can be displayed in the Trophy Room but may not be exchanged in the Emerald Boutique or for any Bonus or reward,
You cannot use Real Money to purchase Emerald Coins.
Depending on the type of reward you choose additional conditions will apply as relevant to the type of reward. For example, if your reward is a Free Spin, Free Spin terms and conditions apply and the Free Spin will expire in 7 days.
All Betting Offers are provided to us by Kambi Malta Limited, a company registered in Malta with company number C-49777 whose registered office is at 75 Quantum House, Ta’ Xbiex, XBX1120, Malta which operates subject to the Maltese Licence nr. LGA/CL4/659/2010.
The Sports Book Terms and Conditions including the Betting Rules are integral part of the contract between Mr Green Limited and you and by accepting our Terms and Conditions you hereby confirm that you have read and understood the betting rules and that you will abide by them.
Should any part of the Sports Book Terms and Conditions including the Betting Rules conflict with these Terms and Conditions, then the latter will prevail.
All sports Bets placed by you domiciled or resident in the Federal Republic of Germany are subject to a 5% taxation on bets. This tax is partly borne by us and not deducted from the stake, but we have implemented a pay-out adjustment of 5%.
Therefore, when an Account Holder domiciled or resident in the Federal Republic of Germany wins, pay-outs will be reduced by 5%. We will not accept a bet from an Account Holder domiciled or resident in the Federal Republic of Germany where the total odds are equal to or lower than 1.06.
Keno games are not permitted in Denmark.
Players participate in Keno Betting Offers that are determined by the outcome of numbers drawn by a random number generator (“RNG”) which is supplied to Mr Green by Cozy Games Management Limited 2nd Floor St Mary’Betting Offers Court 20 Hill Street Isle of Man, IM1 1EU (“Cozy”).
Cozy is licensed to provide Gambling Software by the Gambling Commission of Great Britain under the following licence numbers 83719.
To begin play, you must pick your winning numbers from 1 – 80 and check the prize table for winning combinations and how much you could win.
After picking the numbers, you need to set your stake and to determine how many Keno boards you wish to play.
When the countdown timer reaches zero, the next game begins and you must have completed placing your bet in full, prior to the timer reaching zero in order to play.
At the zero point, the RNG will randomly draw 20 balls. If any of your chosen lucky balls match the Player Betting Offers board, the Player wins in accordance with the prize table. For example, if you play 10 balls and all 10 are drawn, the Player will win the maximum prize available. Progressively lesser amounts are won when fewer balls match.
To play Bingo, you need to purchase a Ticket for the next game and enter a Bingo Room. The Ticket will be pre-filled with random numbers in a grid format.
The number grid format changes slightly depending on which type of bingo you are playing. The description of each Bingo Game on offer is set out here:
The balls called are randomised for each Bingo Game and to win you must achieve the correct pattern and numbers of the balls called on your Ticket.
You will be notified if you are a winner. You can win two types of prizes:
Prize pool – where you, other bingo players from the bingo network, and Mr Green contribute to the prize. You can check the amount of the prize pool in the Bingo Room and in the Bingo Lobby.
Jackpots – You can win a pre-determined amount (regardless of the number of players) and you need to obtain a pre-determined pattern within a certain number of balls called in order to win.
There may be more than one jackpot winner in which case the jackpot will be divided amongst the winners.
You can purchase any number of Tickets specified in the specific Bingo Room, but Tickets purchased in bulk must be used at the same time. Bought Tickets are non-cancellable and non-refundable.
You can qualify for free Tickets if you purchase Tickets in bulk. Details of the offer are on the Website. Free Tickets have the same money equivalent as a purchased Tickets and go into play at the same time as the other Tickets purchased.
You will be able to communicate with other players in the Bingo Room as well as the moderator and you are required to refrain from using abusive language or posting any links. We reserve the right to block or close an Account with immediate effect if you are in breach of this rule.
Bingo Minigames are slot games and are not played according to Bingo rules. Unless otherwise stated, Free Spins cannot be used in Bingo Minigames.
Mr Green reserves the right to discontinue any promotion and by accepting our promotion credits you hereby agree that:
Your first name, first letter of your surname, username, town or city, county, country, avatar and/or user image and details of your winnings as well as any content, competition entries, photographs, footage, audio recordings and quotes (including, but not limited to, any taken from telephone conversations, email correspondence or the chat facility) provided by you to us (“Publicity Content”) may be featured on the Website and used in marketing and publicity undertaken by or on behalf of Mr Green. You also agree that if you close your Account, we may continue to use such Publicity Content.
If you later agree to be filmed, photographed or recorded, you give your irrevocable consent to being filmed, photographed and/or recorded (the “Contribution”) for the purposes of producing audio, visual and audio visual material for inclusion in marketing and publicity material, which may be used, edited, distributed and exploited in more than one country and in any media (including, but not limited to, print, television and internet). You agree that you are happy to feature in such marketing and publicity material at no cost to us. You also agree that if you close your Account, we may continue to use such Contribution.
You enter the Website and participate in the Games and the Betting Offers at your own risk.
The Websites, the Games and the Betting Offers are provided without any warranty whatsoever, whether express or implied.
Without prejudice to the generality of the preceding provision, we (including our directors, contractors and employees) and our suppliers:
do not warrant that the software, Games, Betting Offers and the Websites are fit for their purpose;
do not warrant that the software, Games, Betting Offers and the Websites are free from errors;
do not warrant that the software, Games, Betting Offers and the Websites will be accessible without interruptions
Accordingly, we shall not be liable for any: a) loss; b) costs; c) expenses; or d) damages, in each case whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games or in the Betting Offers.
This clause shall not be considered to be excluding liability for anything which it would be unlawful to exclude under applicable law. Nothing in these Terms and Conditions will operate as to exclude any liability Mr Green may cause in respect of fraud, personal injury or death.
You understand and acknowledge that, if there is a malfunction in a Game, in a Service or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game or Service shall be considered void, as well as any subsequent game rounds or Betting Offers with said funds, regardless of what Games or Betting Offers are played using such funds.
To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed the value of the wagers you placed via your Account in respect of the wager or product that gave rise to the relevant liability and in no other case exceed 10,000 Euros or equivalent in other currencies.
26. Responsible gaming
You may at your discretion choose to exclude yourself from playing any Games on our Website. In order to block your access to the Games or to the Services and exclude yourself, you need to send an email to Customer Services indicating the following particulars “I want to be excluded from www.mrgreen.com”.
You can specify the time period for which you want to exclude yourself, 6 months, 1, 3, or 5 years, by contacting our Customer Services. Alternatively visit www.mrgreen.com to click on the self-exclusion option in your account settings or visit our Green Gaming webpage.
If you wish to reactivate your account, you can only do so after your exclusion period has ended by contacting customer support by phone. A cooling off period applies before the account is reopened.
Our self-exclusion facility involves a joint commitment between Mr Green and you. We will take reasonable steps to prevent you re-opening your Account or opening a new Account but you must not attempt to re-open your Account or to try and open new Accounts.
You may also choose to set a limit on the amount you may deposit, wager within a specified period of time, or on the losses you may incur within a specified period of time. In order to set the aforementioned limits, you may contact our Customer Support or use the relevant settings in your Account. A notice increasing or revoking a limit while take effect only after seven days after Mr Green has received the notice. A decrease will take place immediately after notice is received.
When setting up your Account, or at any time you want, you may also choose to set a limit on the amount you may wager within a specified period of time, or on the losses you may incur within a specified period of time. You may change or revoke the limit by written notice or electronic notice given to Mr Green. A notice increasing or revoking a limit while take effect only after seven days after Mr Green has received the notice. A decrease will take place immediately after notice is received.
Login to your account and click on “Green Gaming” where you can set-up limits of play in respect of maximum stakes and maximum deposits and session time. Please contact the support should you have any questions.
For all the above options and if you do not wish to proceed as described you can contact the Customer Services.
For more information on Responsible Gaming, please refer to our Green Gaming website.
27. Miscarried and aborted games and services
The Company is not liable for any disturbance due to maintenance, downtime, server disruptions, lagging, or any technical or political disturbance or events out of Mr Green’s control to the game play or to the service access. Refunds may be given solely at the discretion of the management on a case by case basis.
The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.
In the event of a system malfunction all wagers and bets are void, and the amount wagered will be refunded.
In the event a game or a service is started but miscarries because of a failure of the system, the Company shall refund the amount wagered in the game or the amount betted to the Account Holder by crediting it to the Account Holder’s Account or, if the account no longer exists, by paying it to the Account Holder in an approved manner; and if the Account Holder has an accrued credit at the time the game or service miscarried, credit to the Account Holder’s Account the monetary value of the credit or, if the account no longer exists, pay it to the Account Holder in an approved manner.
28. Chat Facility Rules
As part of your use of its Website, Mr Green provides you with the facility of live Chat, as an option to communicate with Customer support for any relevant issue. Live chat is moderated by Mr Green and is subject to the following rules:
All conversations are recorded and will be kept for a reasonable period. Your use of the chat facility should be for purposes relating strictly to Mr Green services and any relevant issues you might be having in relation to these services.
Abusive or Offensive language will not be accepted. In addition, you are not entitled to make untrue and/or malicious and/or damaging comments with regard to the Mr Green’s operation in any media or forum.
29. Breaches, Penalties and Termination
If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or withhold payment of your winnings.
If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.
32. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and us with respect to the Websites and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Websites.
33. Applicable law and jurisdiction
These Terms and Conditions shall be governed by the Laws of Malta.
If you are resident in Denmark and playing while in the Danish jurisdiction, these terms and conditions shall be governed by Danish law
You acknowledge that, unless stated otherwise, the Games and the Services are organized in Malta and your participation in these Games and Services takes place within the aforementioned territory. Any contractual relationships between you and Mr Green shall be deemed to have been entered into and performed by the parties in Malta, at the registered address of Mr Green.
Notwithstanding anything to the contrary in these Terms and Conditions, the parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the jurisdiction of the Maltese courts.
You hereby acknowledge and accept that it is necessary for us to collect and otherwise use your personal data in order to allow you access and use of the Websites and in order to allow you to participate in Games or Bets.
We hereby acknowledge that in collecting your personal details as stated in the previous provision, we are bound by the Data Protection Act, Chapter 440 of the laws of Malta (as may be superseded or amended from time to time). We will protect your personal information and respect your privacy in accordance with best business practices and applicable laws.
We will use your personal data to allow you to participate in the Games and Bets and to carry out operations relevant to your participation in the Games or Bets. We may also use your personal data to inform you of changes, new services and promotions that we think you may find interesting. If you do not wish to receive such direct marketing data, you may opt out of such service (please log in to your Mr Green account / edit profile in order to opt out). If you wish to opt-in again and receive any kind of marketing material by contacting Customer Support.
Your personal data will not be disclosed to third parties unless such disclosure is necessary for the processing of your requests in relation to your participation in the Games or Bets; or unless it is required by law; or unless we must do so in order to responsibly fulfill anti-fraud and anti-money laundering obligations to which we are subject. As Mr Green’s business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the Website and product offering, personal data may be disclosed to them. Employees of Mr Green, in specific Customer support, the payment team and other employees shall also have access to your personal data for the purpose of executing their duties and providing you with assistance and the Service. In order to provide you with an efficient service, we and/or our service providers may transfer your personal data from one country to another world-wide. If we transfer data outside the European Economic Area we will comply with the transfer protocols required by EU law. You hereby consent to such disclosures and to such transfers of data as set out in this paragraph.
We shall keep all information provided as personal data. You have the right to access personal data held by us about you. No data shall be destroyed unless required by law, or unless the information held is no longer required to be kept for the purpose of the relationship.
In the processing of your betting account and associated transactions, we may have recourse to credit rating agencies, fraud detection agencies, anti-money laundering agencies. These agencies may keep a record of your information. You hereby consent to such disclosures and to the keeping of such records by third parties.
We may contact you periodically by email, telephone or other forms of mobile-based communication with offers and promotions from other brands which are operated by and under the licenses of Mr Green Limited. You hereby consent to such contact.
Calls may be recorded and used for training purposes. We can disclose the content following receipt of an order by any regulatory or government authority to do so, or under any provision in the Governing Law. Calls and electronic communications are stored for one year and then deleted from the system.
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